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C5102 (bizhub 364e/284e/224e)
Contents
| Trouble type | Transport motors failure to turn |
| Trouble code | C5102 |
| Rank | B |
| Detection timing | The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. |
| Trouble isolation | – |
| Relevant electrical parts | • Transport motor (M1) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. | – | – |
| 2 | Check M1 for proper drive coupling and correct as necessary. | – | – |
| 3 | M1 operation check | PRCB CN31-2 (REM)PRCB CN31-5 (LOCK) | bizhub 364e 21-I to Jbizhub 284e 23-I to Jbizhub 224e 24-I to J |
| 4 | Replace M1 (Part# A161M10001) | – | – |
| 5 | Replace PRCB (Part# A61FH00101) | – | – |
- Link to the wiring diagram (N.1. bizhub 364e/284e/224e)
- Link to the layout drawings for related parts by each trouble code (S.57. C5102, C5103)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.10.1 (Link to the Field Service Manual)