C5102 (bizhub 368e/308e)

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Trouble typeC5102: Transport motor failure to turn
RankB
Trouble detection conditionThe motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation–
Relevant electrical parts• Transport motor (M1)
• MFP board (MFPB)

 Procedure

  1. Check the connector between M1-MFPB CN8E for proper connection and correct as necessary.
  2. Check the loading status of the transfer belt drive, and correct the error as necessary.
  3. M1 load check
    • Check code: 40
    • Multi code: 1, 2, 3, 4
    • Control signal: MFPB CN8E-3 (REM), MFPB CN8E-6 (FGP)
    • Location of electrical component: 2-C
  4. Replace M1. (Part# A7PUM11200)
  5. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.15.1 (Link to the Field Service Manual)