How Can We Help?
C5102 (bizhub C364/C284/C224)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
Trouble type | Transport motors failure to turn |
Trouble code | C5102 |
Rank | B |
Detection timing | The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. |
Trouble isolation | – |
Relevant electrical parts | -Transport motor (M1) -Printer control board (PRCB) |
(2)Procedure
Step | Action | Control signal | Location of electrical components |
1 | Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. | – | – |
2 | Check M1 for proper drive coupling and correct as necessary. | – | – |
3 | M1 operation check | PRCB CN31-2 (REM)PRCB CN31-5 (LOCK) | bizhub C364 21-I to Jbizhub C284 22-I to Jbizhub C224 24-I to J |
4 | Replace M1 (Part# A161M10001) | – | – |
5 | Replace PRCB (Part# A161H00108) | – | – |
- Link to the wiring diagram (N.1. bizhub C364/C284/C224)
- Link to the layout drawings for related parts by each trouble code (S.68. C5102, C5103)
K3.10.1 (Link to the Field Service Manual)