C5102 (bizhub C4000i/C3300i)

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Trouble typeC5102: Main motor failure to turn
RankB
Trouble detection conditionC5102: The control circuit detects motor failure to turn while the motor is turning.
Trouble isolation–
Relevant electrical parts• Main motor (M1)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the connector between M1-BASEB CN17E for proper connection and correct as necessary.
  2. Check the loading status of the main drive, and correct the error as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. M1 load check
    • Check code: 40
    • Multi code: 1, 2
    • Control signal: BASEB CN17E-1 to 5
    • Location of electrical component: 1-C
  5. Replace M1. (Part# AA2JM11000)
  6. Replace CPUB. (Part# AAJRH01005)
  7. BASEB F18E conduction check
  8. Replace BASEB. (Part# AAJRH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.10.1 (Link to the Field Service Manual)