C5102 (bizhub C658/C558/C458)

Contents

Trouble type	C5102: Transport motor’s failure to turn
Rank	B
Trouble detection condition	The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation	–
Relevant electrical parts	• Transport motor (M1) • MFP board (MFPB)

 Procedure

1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary.
2. Check the loading status of the transfer belt drive, and correct the error as necessary.
3. M1 operation check
   • Control signal: MFPB CN14E-3 (REM), MFPB CN14E-6 (LOCK)
   • Location of electrical component: 1-C
4. Replace M1. (Part# A782M10000)
5. Replace MFPB. (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102)

NOTICE

• Link to the wiring diagram (bizhub C658/C558/C458)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.17.1 (Link to the Field Service Manual)