C5103 (bizhub 658e/558e/458e)

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Trouble typeC5103: Transport motor turning at abnormal timing
RankB
Trouble detection conditionThe motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Trouble isolation–
Relevant electrical parts• Transport motor (M1) 
• MFP board (MFPB)

 Procedure

  1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary.
  2. Check the loading status of the transfer belt drive, and correct the error as necessary.
  3. M1 load check
    • Check code: 40
    • Multi code: 1, 2, 3, 4
    • Control signal: MFPB CN14E-3 (REM), MFPB CN14E-6 (LOCK)
    • Location of electrical component: 1-C
  4. Replace M1. (Part# A782M10000)
  5. Replace MFPB. (658e/558e Part# AA6RH02103 / 458e Part# AA6UH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.16.1 (Link to the Field Service Manual)