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C5104 (bizhub C754/C654)

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Trouble typeTransfer belt motor’s failure to turn
Trouble codeC5104
RankB
Detection timingThe motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation
Relevant electrical parts-Transfer belt motor (M1)
-Printer control board (PRCB)

(2)Procedure

StepActionControl signalLocation of electrical components
1Check the connector between M1-PRCB CN21 for proper connection and correct as necessary.
2Check the transfer belt for proper drive coupling and correct as necessary.
3M1 operation checkPRCB CN21-3 (REM)PRCB CN21-6 (LOCK)17-K
4Replace M1 (Part# A00JM11300)
5PRCB ICP7 or ICP18 conduction check
6Replace PRCB (Part# A2X0H00102)

K.3.10.1 (Link to the Field Service Manual)

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