C5372 (bizhub 364e/284e/224e)
Contents
| Trouble type | MFP control board CPU temperature failure |
| Trouble code | C5372 |
| Rank | C |
| Detection timing | Temperature failure of CPU on the MFP board was detected. |
| Trouble isolation | – |
| Relevant electrical parts | • CPU cooling fan (FM14) • MFP board (MFPB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Reboot the machine. | – | – |
| 2 | Check the connector between FM14-MFPB PJ20 for proper connection and correct as necessary. | – | – |
| 3 | Check the fan for possible overload and correct as necessary. | – | – |
| 4 | FM14 operation check | MFPB PJ20-1 to 2 | 1-V |
| 5 | Replace MFPB (Part# A61FH02005) | – | – |
- Link to the wiring diagram (N.1. bizhub 364e/284e/224e)
- Link to the layout drawings for related parts by each trouble code (S.62. C5372, C6901, C6902, C6903, CA051, CA052, CA053, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD261, CD262, CD271, CD401 – CD413, CE001, CE003 – CE305, CEEE1)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.10.6 (Link to the Field Service Manual)