C5501 (bizhub 368e/308e)

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Trouble typeC5501: AC signal abnormality
RankC
Trouble detection conditionThe zero cross signal is not input during fusing phase control.
Trouble isolation–
Relevant electrical parts• Fusing unit
• DC power supply (DCPU)
• MFP board (MFPB)

 Procedure

  1. Check the fusing unit for correct installation (whether it is secured in position).
  2. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
  3. Replace the fusing unit. (Part# AA6UR70400)
  4. Replace DCPU. (Part# AA6VR70800)
  5. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.15.5 (Link to the Field Service Manual)