C5501 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | AC signal abnormality |
| Trouble code | C5501 |
| Rank | C |
| Detection timing | The zero cross signal is not input during fusing phase control. |
| Trouble isolation | – |
| Relevant electrical parts | • Fusing unit • DC power supply (DCPU) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the fusing unit for correct installation (whether it is secured in position). | – | – |
| 2 | Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary | – | – |
| 3 | Replace fusing unit (Part# A161R71866) | – | – |
| 4 | Replace PRCB (Part# A5C1H00102) | – | – |
| 5 | Replace DCPU (Part# A5C1R70500) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.75. C5501)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.10.7 (Link to the Field Service Manual)