C5610 (bizhub 558/458)

Contents

Trouble type	C5610: PH LD drive communication error
Rank	C
Trouble detection condition	LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation	–
Relevant electrical parts	• Front side board (FRB) • PH unit • MFP board (MFPB)

 Procedure

1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary.
4. Replace FRB. (Part# A9HJH00501)
5. Replace the PH unit. (458 Part# A9HHR70000 / 558 Part# A9HGR70400)
6. Replace MFPB. (558 Part# A9HGH02102 / 458 Part# A9HHH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.17.13 (Link to the Field Service Manual)