C5610 (bizhub C287/C227)

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Trouble typeC5610: PH LD drive communication error
RankC
Trouble detection conditionLD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation–
Relevant electrical parts-PH unit
-MFP board (MFPB)

 Procedure

  1. Reboot the machine.
  2. Check the connector between the PH unit-MFPB CN18 for proper connection and correct as necessary.
  3. Replace the PH unit. (Part# A8WVR70000)
  4. Replace MFPB. (Part# A797H02118)

K.3.12.9 (Link to the Field Service Manual)