C5610 (bizhub C360i/C300i/C250i)

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Trouble typeC5610: PH LD drive communication error
RankC
Trouble detection conditionLD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation–
Relevant electrical parts• PH unit
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Reboot the machine.
  2. Check the connector between BASEB CN17E-relay CN307-PH unit for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace the PH unit. (Part# AA2JR71500)
  5. Replace CPUB. (Part# AA2JH02N06)
  6. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.11.11 (Link to the Field Service Manual)