C5610 (bizhub C4050i/C3350i)

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Trouble typeC5610: PH LD drive communication error
RankC
Trouble detection condition• LD drive write data and read data disagree with each other a predetermined number of consecutive times.
• Different PH unit is installed.
Trouble isolation–
Relevant electrical parts• PH unit
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Reboot the machine.
  2. Check the connector between the PH unit-BASEB CN13 for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace the PH unit. (C4050i) AAJRR72000 )( C3350i)AAJTR70100 )
  5. Replace CPUB. ( A93EH01004 )
  6. Replace BASEB. ( A93EH02007 )

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

(Link to the Field Service Manual) L.3.10.8.