C5611 (bizhub 368/308)

Contents

Trouble type	C5611: PH EEPROM communication error
Rank	C
Trouble detection condition	Results of two readings of the EEPROM data disagree with each other.
Trouble isolation	–
Relevant electrical parts	• Front side board (FRB) • PH unit • MFP board (MFPB)

 Procedure

1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB. (Part# A9HJH00501)
5. Replace the PH unit. (Part# A9HJR70000)
6. Replace MFPB. (Part# A9HJH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.16.10 (Link to the Field Service Manual)