C6103 (bizhub 368e/308e)

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Trouble type C6103: Slider over running
RankB
Trouble detection conditionThe scanner home sensor (PS201) detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
Trouble isolationScanner
Relevant electrical parts• Scanner home sensor (PS201) 
• Scanner motor (M201) 
• Scanner drive board (SCDB) 
• MFP board (MFPB)

 Procedure

  1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
  2. Correct the scanner motor set screw if loose.
  3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].
  4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary.
  5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary.
  6. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary.
  7. PS201 I/O check, sensor check
    • Control signal: SCDB CN6-3 (ON)
    • Location of electrical component: 25-P
  8. M201 operation check
    • Control signal: SCDB CN4-1 to 4
    • Location of electrical component: 26-P
  9. Replace SCDB. (Part# A7PUH01D00)
  10. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.3 (Link to the Field Service Manual)