C6704 (bizhub 368/308)

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Trouble typeC6704: Image input time out
RankC
Trouble detection conditionImage data is not input from the scanner to the MFP board (MFPB).
Trouble isolationScanner
Relevant electrical parts• MFP board (MFPB)
• CCD board (CCDB)

 Procedure

  1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and conduct the memory bus function.
  2. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
  3. Replace CCDB. (Part# A7PUR70100)
  4. Replace MFPB. (Part# A9HJH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.18.5 (Link to the Field Service Manual)