C6704 (bizhub C4050i/C3350i)

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Trouble typeC6704: Image input time out
RankC
Trouble detection conditionImage data is not input from the scanner to the CPU board (CPUB).
Trouble isolationScanner
Relevant electrical parts• CIS module (IR CIS)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and conduct the memory bus function.
  2. Check CPUB for proper installation and correct as necessary.
  3. Replace IR CIS. (Part# AAJNR71200)
  4. Replace CPUB. (Part# A93EH01004)
  5. Replace BASEB. (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.11.4 (Link to the Field Service Manual)