C6911 (bizhub 368e/308e)

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Trouble typeC6911: DSC board mount failure 2 (When DF-704 + SC-508 is installed)
RankC
Trouble detection conditionC6911: When MFP detects that DSC board/2 (back side) is not properly installed.
Trouble isolation–
Relevant electrical parts• DSC board/2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB; DF-704)
• MFP board (MFPB)

 Procedure

  1. Correct the harness connection of DSCB/2 if faulty.
  2. Correct the harness connection of DSIPB if faulty.
  3. Replace DSCB/2. (Part# N/A)
  4. Replace DSIPB. (Part# A7PUH02A01)
  5. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.12 (Link to the Field Service Manual)