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C6911 (bizhub C364/C284/C224)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | DSC board mount failure 2 | |
| Trouble code | C6911 | |
| Rank | C | |
| Detection timing | <When DF-701 is installed> When MFP detects that DSC board/2 (back side) is not properly installed. | |
| Trouble isolation | – | |
| Relevant electrical parts | -DSC board/2 (DSCB/2; SC-508) -Dual scan image processing board (DSIPB) -MFP board (MFPB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Correct the harness connection of DSCB/2 if faulty. | – | – |
| 2 | Correct the harness connection of DSIPB if faulty. | – | – |
| 3 | Replace DSCB/2 (SC-508 Not sold in the U.S.) | – | – |
| 4 | Replace DSIPB (Part# A161H02A00) | – | – |
| 5 | Replace MFPB (C364/C284 Part# A161H02104 / C224 Part# A4FMH02208) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.85. C6911, C6912, C6913)
K3.11.12 (Link to the Field Service Manual)