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C6911 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | DSC board mount failure 2 | |
| Trouble code | C6911 | |
| Rank | C | |
| Detection timing | <When DF-701 is installed> When MFP detects that DSC board/2 (back side) is not properly installed. | |
| Trouble isolation | – | |
| Relevant electrical parts | • DSC board/2 (DSCB/2; SC-508) • Dual scan image processing board (DSIPB) • MFP board (MFPB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Correct the harness connection of DSCB/2 if faulty. | – | – |
| 2 | Correct the harness connection of DSIPB if faulty. | – | – |
| 3 | Replace DSCB/2 (Contact Konica Minolta technical support if this needs to be replaced.) | – | – |
| 4 | Replace DSIPB (Part# A161H02A00) | – | – |
| 5 | Replace MFPB (Part# A5C1H0200B) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.86. C6911, C6912, C6913, CDF51, CDF71, CDFA1)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.11.12 (Link to the Field Service Manual)