C9701 (bizhub C3320i)

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Trouble typeC9701: Front side reading device cable break detection
RankA
Trouble detection conditionThe cable between the CIS module (IR CIS) and the base board (BASEB) is break.
Trouble isolationScanner
Relevant electrical parts-Flat cable
-CIS module (IR CIS)
-CIS relay board (CISRYB)
-CPU board (CPUB)
-Base board (BASEB)

Procedure

  1. Check the connector between IR CIS-CISRYB CN1 for proper connection and correct as necessary.
  2. Check the connector between CISRYB CN2-BASEB CN6 for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace the flat cable. (Part# AAJPN11500)
  5. Replace IR CIS. (Part# AAJPR70500)
  6. Replace CISRYB. (Part# AAJPH10100)
  7. Replace CPUB. (Part# AAJRH01005)
  8. Replace BASEB. (Part# A93EH02007)

L.3.14.3 (Link to the Field Service Manual)