CC002 (bizhub 360i/300i)

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Contents

Trouble typeCC002: Vendor internal error
RankC
Trouble detection conditionError occurs inside the vendor.
Trouble isolation–
Relevant electrical parts-VendorCPU board (CPUB)
-Base board (BASEB)

Procedure

  1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side.
  2. Check the connector between the vendor-BASEB CN33E for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace CPUB. (Part# AC77H02P02)
  5. Replace BASEB. (Part# AC77H02101)
  6. Replace the vendor. (Contact Konica Minolta regarding replacement)

(Link to the Field Service Manual)