CC002 (bizhub 658e/558e/458e/368e/308e)

Contents

Trouble type	CC002: Vendor internal error
Rank	C
Trouble detection condition	Error occurs inside the vendor.
Trouble isolation	–
Relevant electrical parts	• Vendor • MFP board (MFPB)

 Procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side.
2. Check the connector between the vendor-MFPB CN27E for proper connection and correct as necessary. (bizhub 368e/308e)
3. Check the connector between the vendor-MFPB CN35E for proper connection and correct as necessary. (bizhub 658e/558e/458e)
4. Replace MFPB. (bizhub 368e/308e (Part# AA6VH02101 ) / bizhub 658e/558e)(Part# AA6RH02103 ) ( 458e )(Part # AA6UH02101 )
5. Replace the vendor.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

(Link to the Field Service Manual) L.3.24.1.