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CC164 (bizhub C658/C558/C458/C368/C308/C258)
Contents
| Trouble type | CC164: ROM contents error (MSC) |
| Rank | C |
| Trouble detection condition | The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.The machine type information (Machine, Type) registered to the machine differs from the actual machine type. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • eMMC board (eMMC) |
Procedure
- Check the ROM version.
- Check the machine type information registered and reenter as necessary. For details the machine information, see Entering the machine type information (bizhub C368/C308/C258) or Entering the machine type information (bizhub C658/C558/C458).
- Rewrite the firmware.
- Replace MFPB. (bizhub C368/C308/C258 (Part# A7PUH02123) / bizhub C658/C558/C458 (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102))
- Replace eMMC. (bizhub C658 Item# U226-1320 C658(15A) U226-1320 / C558 Item# U226-1320 / C458 Part# U226-1320 C458 GSA Part# A7AHH02D00R / (bizhub C368/C258/C308) Part# A7AHH02D00R (Older part, any firmware update) / Part# U226-1450 (If firmware has been updated))
- If the above actions do not solve the problem, contact KM.
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.23.9 (Link to the Field Service Manual)