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CC170 (bizhub C658/C558/C458/C368/C308/C258)

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Trouble typeCC170: Dynamic link error during starting (AP0)
RankC
Trouble detection conditionA dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)

 Procedure

  1. If the malfunction code C-C172 has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if Others is set for image controller.
  2. If any of these is set, according to the kind of controller, select Controller 0 or Controller 1.
  3. If the malfunction code “C-C180” has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP.
  4. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
  5. Replace MFPB. (bizhub C368/C308/C258 (Part# A7PUH02123) / bizhub C658/C558/C458 (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102))
  6. If the above actions do not solve the problem, contact KM.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.23.10 (Link to the Field Service Manual)

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