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CC172 (bizhub C4000i/C3300i)

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Trouble typeCC172: Dynamic link error during starting (AP2)
RankC
Trouble detection conditionA dynamic link error occurs in the program on the CPU board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB) 
• Base board (BASEB)

Procedure

  1. If the trouble code “C-C180” has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP.
  2. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace CPUB. (C4000i Part# Part# AAJRH01005 / C3300i Part# AAJTH01005)
  5. Replace BASEB. (Part# AAJRH02005)
  6. If the above actions do not solve the problem, contact KM.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.13.5 (Link to the Field Service Manual)

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