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CC173 (bizhub C650i/C550i/C450i)

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Trouble typeCC173: Dynamic link error during starting (AP3)
RankC
Trouble detection conditionA dynamic link error occurs in the program on the CPU board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation–
Relevant electrical parts-CPU board (CPUB)
-Base board (BASEB)

Procedure

  1. If the trouble code C-C172 has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if Others is set for image controller.
  2. If any of these is set, according to the kind of controller, select Controller 0 or Controller 1.
  3. If the trouble code “C-C180” has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP.
  4. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
  5. Check CPUB for proper installation and correct as necessary.
  6. Replace CPUB. (C650i Part# AA7NH02P03 / C550i Part# AA7PH02P01 / C450i Part# AA7RH02P02)
  7. Replace BASEB. (Part# AA7NH02102)
  8. If the above actions do not solve the problem, contact KM.

L.3.18.10 (Link to the Field Service Manual)

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