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CC185 (bizhub 287/227)

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Trouble typeCC185: Dynamic link error during starting (SPF)
RankC
Trouble detection conditionA dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)

 Procedure

  1. If the malfunction code C-C172 has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if Controller 1, or Others is set for [Image Controller Setting].
  2. If any of these is set, select Controller 0.
  3. If the malfunction code “C-C180” has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP.
  4. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
  5. Replace MFPB. (Part# A7AHH0201D)
  6. If the above actions do not solve the problem, contact KM.

K.3.17.8 (Link to the Field Service Manual)

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