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CC190 (bizhub 658e/558e/458e/368e/308e)

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Trouble typeCC190: Outline font load error
RankC
Trouble detection conditionAn error occurred while loading the outline font.
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
  2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
  3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
  4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
  5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
  6. Replace the hard disk. (HDD (A) (bizhub 368e/308e A5C1M72H00 / bizhub 658e/558e/458e) / HDD (B))(Part# A5C1M72H00)
  7. Replace MFPB. (bizhub 368e/308e Part# AA6VH02101 / bizhub 658e/558e Part# AA6RH02103 / 458e Part# AA6UH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.24.13 (Link to the Field Service Manual)

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