CC211 (bizhub C4000i/C3300i)

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Contents

Trouble typeCC211: Authentication device general error
RankC
Trouble detection conditionWhen using the authentication device, authentication data is not to meet the specifications.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit

Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.13.8 (Link to the Field Service Manual)