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CC212 (bizhub 364e/284e/224e)
Contents
| Trouble type | User validation error |
| Trouble code | CC212 |
| Rank | C |
| Detection timing | • An error occurred while validating the user authentication information. • The loadable device driver is not successfully installed. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Authentication device |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver. | – | – |
| 2 | Check the USB cable for proper connection and correct as necessary. | – | – |
| 3 | Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. | – | – |
| 4 | Re-register the user authentication information. | – | – |
| 5 | Replace authentication device. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.62. C5372, C6901, C6902, C6903, CA051, CA052, CA053, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD261, CD262, CD271, CD401 – CD413, CE001, CE003 – CE305, CEEE1)
Document Information ID D0001127978 Revise ID R000003
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.15.15 (Link to the Field Service Manual)