CC213 (bizhub C287/C227)
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Contents
| Trouble type | CC213: User registration error/Card information setting error |
| Rank | C |
| Trouble detection condition | -IC card advanced settings data is not correct when starting-up the authentication device. -Authentication information data is not correct when starting-up the authentication device. -IC card advanced settings data is not correct when setting the IC card advanced settings. -Authentication information data is not correct when setting the IC card advanced settings. -IC card advanced settings data is not correct when registering the authentication information. -Authentication information data is not correct when registering the authentication information. -IC card advanced settings data is not correct when editing the authentication information.Authentication information data is not correct when editing the authentication information. |
| Trouble isolation | – |
| Relevant electrical parts | -MFP board (MFPB) -Authentication device |
Procedure
- Check the USB cable for proper connection.
- Reconnect the USB cable as necessary.
- Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
- Reset the authentication settings. (card type, IC card advanced settings, and etc.)
- Re-register the user authentication information.
K.3.17.13 (Link to the Field Service Manual)