CC216 (bizhub 364e/284e/224e)
Contents
| Trouble type | Acquisition failure of the number of trials/Initialize error of number of authentication |
| Trouble code | CC216 |
| Rank | C |
| Detection timing | An error occurred during user authentication using optional authentication unit AU-102. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Authentication device |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the USB cable for proper connection and correct as necessary. | – | – |
| 2 | Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. | – | – |
| 3 | Reset the number of authentication trials. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.62. C5372, C6901, C6902, C6903, CA051, CA052, CA053, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD261, CD262, CD271, CD401 – CD413, CE001, CE003 – CE305, CEEE1)
Document Information ID D0001127984 Revise ID R000003
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.15.18 (Link to the Field Service Manual)