CC216 (bizhub 558/458/368/308)

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Contents

Trouble typeCC216: Acquisition failure of the number of trials/Initialize error of number of authentication
RankC
Trouble detection conditionAn error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)Authentication device

Procedure

  1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  3. Reset the number of authentication trials.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.18. (Link to the Field Service Manual)