CC216 (bizhub C364/C284/C224)
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Contents
| Trouble type | Acquisition failure of the number of trials/Initialize error of number of authentication |
| Trouble code | CC216 |
| Rank | C |
| Detection timing | An error occurred during user authentication using optional authentication unit AU-102. |
| Trouble isolation | – |
| Relevant electrical parts | -MFP board (MFPB) -Authentication device |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the USB cable for proper connection and correct as necessary. | – | – |
| 2 | Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. | – | – |
| 3 | Reset the number of authentication trials. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.73. C5372, C6901, C6902, C6903, CA051, CA052, CA053, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD252 – CD271, CD401 – CD412, CE001, CE003 – CEEE1)
K3.15.17 (Link to the Field Service Manual)