CC216 (bizhub C554e/C454e)
Contents
| Trouble type | Acquisition failure of the number of trials/Initialize error of number of authentication |
| Trouble code | CC216 |
| Rank | C |
| Detection timing | An error occurred during user authentication using optional authentication unit AU-102. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Authentication device |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the USB cable for proper connection and correct as necessary. | – | – |
| 2 | Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. | – | – |
| 3 | Reset the number of authentication trials. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.117. C6901- C6903, CA051 – CA053, CC151, CC152, CC170 – CC186, CC191 – CC214, CC216, CD211, CD212, CD241, CD242, CD252 – CD271, CD401- CD413, CE001, CE003 – CE007, CE101, CE201, CE301 – CE305, CEEE1)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
(Link to the Field Service Manual) K.3.15.20 CC216