CC301 (bizhub 950i/850i)

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Trouble typeCC301: Authentication customize data error
RankB
Trouble detection condition– The master authentication customize data is corrupted upon startup.
– Registration of authentication customize data in the main body has failed upon startup.
Trouble isolation–
Relevant electrical parts– CPU board (CPUB)
– Base board (BASEB)

Procedure

  1. Check CPUB for proper installation and correct as necessary.
  2. Reinstall the authentication customize data.
  3. Rewrite the firmware.
  4. Replace CPUB.
  5. Replace BASEB.

(Link to the Field Service Manual)