CCC00 (bizhub C360i/C300i/C250i)

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Trouble typeCCC00: Public user account track information error
RankB
Trouble detection conditionAt the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of the main power).
Trouble isolation
Relevant electrical parts• Storage board (STRGB)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Replace STRGB. (Part# AA2JM72700)
  2. Replace CPUB. (Part# AA2JH02N06)
  3. Replace BASEB (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.22 (Link to the Field Service Manual)