CD002 (bizhub 658e/558e/458e/368e/308e)

Contents

Trouble type	CD002: JOB RAM save error
Rank	C
Trouble detection condition	The error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation	–
Relevant electrical parts	• MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)

Procedure

Procedure

1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) (HDD(A) 658e/558e/458e/368e/308e Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) (658e/558e Part# AA6RH02103 / 458e Part# AA6UH02101 / 368e/308e Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.25.1. (Link to the Field Service Manual)