CD002 (bizhub C368/C308/C258)

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Trouble typeCD002: JOB RAM save error
RankC
Trouble detection conditionThe error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
  2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
  3. Format the hard disk.
  4. Replace the hard disk. (HDD (A) / HDD (B))(Part# A5C1M72H00)
  5. Replace MFPB. (Part# A7PUH02123)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.1 (Link to the Field Service Manual)