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CD002 (bizhub C368/C308/C258)
Contents
| Trouble type | CD002: JOB RAM save error |
| Rank | C |
| Trouble detection condition | The error in save of job data to the memory/ hard disk and its read error are detected. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524) |
Procedure
- Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
- Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
- Format the hard disk.
- Replace the hard disk. (HDD (A) / HDD (B))(Part# A5C1M72H00)
- Replace MFPB. (Part# A7PUH02123)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.24.1 (Link to the Field Service Manual)