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CD002 (bizhub C4050i/C3350i)

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Trouble typeCD002: JOB RAM save error
RankC
Trouble detection conditionThe error in save of job data to the memory / storage and its read error are detected.
Trouble isolation–
Relevant electrical parts• Storage board (STRGB)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check STRGB for proper installation and correct as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  4. Replace STRGB.STRGB (Part# AA2JM72700)
  5. Replace CPUB.CPUB (Part# A93EH01004)
  6. Replace BASEB.BASEB (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.1. (Link to the Field Service Manual)

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