How Can We Help?
CD004 (bizhub 754e/654e)
(1)Contents
| Trouble type | Hard disk access error (connection failure) |
| Trouble code | CD004 |
| Rank | C |
| Detection timing | Unable to communicate between the hard disk and printer control board (PRCB). |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Hard disk |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between the hard disk-MFPB PJ11 for proper connection and correct as necessary. | – | – |
| 2 | Reinstall the hard disk. | – | – |
| 3 | Replace the hard disk (Part# A5C1M72H00 and/or A161PP0100) | – | – |
| 4 | Replace MFPB (Part# A55VH02304) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.114. CC190, CD002, CD004, CD00F, CD020)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.16.2 (Link to the Field Service Manual)