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CD004 (bizhub C364/C284/C224)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | Hard disk access error (connection failure) |
| Trouble code | CD004 |
| Rank | C |
| Detection timing | Unable to communicate between the hard disk and MFP board (MFPB). |
| Trouble isolation | – |
| Relevant electrical parts | -MFP board (MFPB) -Hard disk |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between hard disk-MFPB PJ11 for proper connection and correct as necessary. | – | – |
| 2 | Reinstall the hard disk. | – | – |
| 3 | Replace the hard disk. (Part# A2X0M72C00) | – | – |
| 4 | Replace MFPB. (C364/C284 Part# A161H02104 / C224 Part# A4FMH02208) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.95. CC190, CD002, CD004, CD00F, CD020)
K3.16.2 (Link to the Field Service Manual)