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CD012 (bizhub 287/227)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| Trouble type | CD012: Mount error due to hard disk being unformatted |
| Rank | C |
| Trouble detection condition | -The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. -The hard disk that has replaced an old one is not logically formatted. |
| Trouble isolation | – |
| Relevant electrical parts | Hard disk (HDD) |
Procedure
- Logically format the hard disk and then upgrade the firmware.
- Replace the hard disk. (Part# A5C1M72H00)
K.3.18.5 (Link to the Field Service Manual)