CD012 (bizhub 360i/300i)

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Trouble typeCD012: Mount error due to storage being unformatted
RankC
Trouble detection condition-The storage is not logically formatted after the whole data in the storage has been deleted by overwriting.

-The storage that has replaced an old one is not logically formatted.
Trouble isolation–
Relevant electrical partsStorage board (STRGB)

Procedure

  1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  2. Then, rewrite the firmware.
  3. Replace STRGB. (Part# AA2JM72700)

(Link to the Field Service Manual)