CD012 (bizhub 558/458/368/308)

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Trouble typeCD012: Mount error due to hard disk being unformatted
RankC
Trouble detection condition• The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting.
• The hard disk that has replaced an old one is not logically formatted.
Trouble isolation–
Relevant electrical parts• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Logically format the hard disk and then upgrade the firmware.
  2. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B)) (HDD(A) 558/458/368/308 Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.25.5. (Link to the Field Service Manual)