CD012 (bizhub C360i/C300i/C250i)

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Trouble typeCD012: Mount error due to storage being unformatted
RankC
Trouble detection condition• The storage is not logically formatted after the whole data in the storage has been deleted by overwriting.
• The storage that has replaced an old one is not logically formatted.
Trouble isolation–
Relevant electrical partsStorage board (STRGB)

Procedure

  1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  2. Then, rewrite the firmware.
  3. Replace STRGB. (Part# AA2JM72700)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.18.5 (Link to the Field Service Manual)