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CD012 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Mount error due to hard disk being unformatted |
| Trouble code | CD012 |
| Rank | C |
| Detection timing | • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. • The hard disk that has replaced an old one is not logically formatted. |
| Trouble isolation | – |
| Relevant electrical parts | Hard disk |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Logically format the hard disk and then upgrade the firmware. | – | – |
| 2 | Replace the hard disk. (Part# A2X0M72C00) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.97. CD011, CD012, CD041 – CD04B)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.16.5 (Link to the Field Service Manual)