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CD012 (bizhub C658/C558/C458/C368/C308/C258)
Contents
Trouble type | CD012: Mount error due to hard disk being unformatted |
Rank | C |
Trouble detection condition | • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. • The hard disk that has replaced an old one is not logically formatted. |
Trouble isolation | – |
Relevant electrical parts | • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524) |
Procedure
- Logically format the hard disk and then upgrade the firmware.
- Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (A) (bizhub C658/C558/C458) Part# A888WY2 / HDD (B) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (B) (bizhub C658/C558/C458)) Part# A888WY2)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.24.7 (Link to the Field Service Manual)